Understanding Your CAYK Care Plan

At CAYK, we believe in supporting our clients beyond just building their websites. That’s why we offer CAYK Care Plans—a comprehensive maintenance and support service designed to keep your website running smoothly and to give you the additional help you need to grow your online presence. Here’s everything you need to know about your CAYK Care Plan and how to make the most of it.

What is a CAYK Care Plan?

A CAYK Care Plan is a monthly service designed to keep your website secure, up-to-date, and optimized for performance. It includes maintenance services such as backups, security scanning, and uptime monitoring, as well as support hours for requested updates and improvements. The specific features available depend on the plan you select.

These services ensure your website remains secure, up-to-date, and optimized for performance.

What Are Support Hours?

Support hours are your included time each month for client-requested tasks. They allow you to request updates and improvements to your website without additional cost, up to the limit of your plan.

Why Do We Include Support Hours?

As an agency, we want to make it easier for you to get the help you need without worrying about additional costs. By including complimentary support hours in our care plans, we’re offering you a cost-effective way to improve your website and marketing initiatives while ensuring your site stays in top shape.

Do Support Hours Roll Over?

Support hours are designed to be used within the month they are provided. Think of them like a gym membership: you can use your allocated hours during the month, but you can’t roll over unused hours to the next month or backdate them. Their purpose is to offer discounted assistance for your immediate needs.

How Can Support Hours Be Used?

Support hours are flexible and can be used for:

• Website Updates: Adding or editing text and imagery.
• Website Programming: Creating new sections or features.
• Website Design Updates: Updating banners, sections, modernizing layouts, or adding icons.
• Print Design Materials: Designing business cards, brochures, flyers, or trade show materials.
• Extra Meeting Time: Strategy sessions, data reviews, or additional client-requested meetings (consulting not included).
• Sourcing Vendor Quotes: Researching external marketing initiatives and obtaining quotes (note: if CAYK manages your vendors, an 18% administrative fee applies).

What Happens If I Go Over My Support Hours?

If a request exceeds your included support hours, we’ll:

• Provide an estimate for the additional work required.
• Subtract your included hours as a discount.
• Send the estimate for your approval before proceeding.

You’ll only be charged for the additional time beyond your included hours, billed at our current hourly rates. This transparent process ensures you’re always informed about costs before any work begins.

Why Do Support Hours Require Approval?

We prioritize transparency, so all requests using support hours require client approval before they are applied. This ensures you have full control over how your hours are utilized.

Website Maintenance Services

In addition to support hours, your CAYK Care Plan includes essential website maintenance services to keep your site secure and optimized, depending on the plan level selected, it could look like this:

• Daily Backups: Ensuring your data is always protected.
• Security Scanning: Proactively identifying and addressing vulnerabilities.
• Uptime Monitoring: Regular checks to ensure your site remains online.
• Core & Plugin Updates: Keeping your website’s technology current to reduce the risk of issues.
• Broken Link Monitoring: Ensuring your visitors don’t encounter dead links.
• Call Tracking: Tracking all calls generated from your website.
• Spam Blocking: Reducing unwanted traffic from known spam countries.

If you have any questions about your CAYK Care Plan, how to use your support hours, or what services are included, feel free to reach out. We’re here to help you make the most of your plan and keep your website running smoothly.